Terms of service

Terms of Service

These terms apply to your use of meltymugs.com (the "Site") and any purchase you make from Melty Mugs ("we", "us"). By using the Site or placing an order, you agree to these terms.

1. Orders

All orders are subject to availability and acceptance. We may refuse or cancel an order, for example because of a pricing error, a suspected fraudulent order, or an item being out of stock. If we cancel an order you've paid for, we'll refund you in full.

2. Prices and payment

Prices are shown in US dollars and may change without notice. The price charged is the price shown at checkout. Payments are processed securely by our payment providers. We never see or store your full card details.

3. Shipping, returns and refunds

Shipping is covered by our Shipping Policy, and returns and refunds by our Refund Policy.

4. Product use and safety

Our fondue mugs are heated with an open-flame tealight candle. Always use them on a stable, heat-safe surface, never leave a lit candle unattended, keep them away from children, pets and flammable items, and let the mug cool before handling or washing. You are responsible for safe use.

5. Product information

We try to describe and photograph our products accurately. Colors may look slightly different on different screens, and sizes are approximate.

6. Intellectual property

All content on the Site, including text, images and logos, belongs to Melty Mugs or its licensors. You may not copy or reuse it without permission.

7. Limitation of liability

To the fullest extent permitted by law, we are not liable for indirect, incidental or consequential damages arising from your use of the Site or our products. Our total liability for any claim is limited to the amount you paid for the product in question. Nothing in these terms limits any rights you have under applicable consumer protection law.

8. Privacy

Our Privacy Policy explains how we handle your personal information.

9. Changes

We may update these terms from time to time. The version posted on the Site when you place an order applies to that order.

10. Contact

Questions about these terms? Email support@meltymugs.com.