Refund policy
Refund & Return Policy
We want you to love your Melty Mug. If something isn't right, we'll make it right.
Damaged, defective or wrong item
If your order arrives broken, defective or incorrect, email support@meltymugs.com within 30 days of delivery with your order number and a photo of the item and packaging. We'll send a free replacement or give you a full refund, whichever you prefer. You don't need to send anything back.
Changed your mind?
You can return unused items in their original packaging within 30 days of delivery.
- Email us first at support@meltymugs.com to get the return address. Items sent back without contacting us can't be accepted.
- Return shipping costs are paid by the customer and are non-refundable.
- Once we receive and inspect your return, your refund for the item price is issued to your original payment method.
Refunds
Approved refunds are processed within 5 business days. Depending on your bank, it can take a further 5–10 business days to show on your statement.
Lost packages
If your tracking hasn't updated for 10 days, or your order hasn't arrived within 20 days, contact us and we'll reship it or refund you.
Questions
Email support@meltymugs.com. We reply within 24–48 hours.